Buying from Us
Returns
Guidance for damaged, incorrect, or non-returnable goods bought through shoppy.ie.
Returns policy
Perishable, made-to-order, or hygiene-sensitive items may not be eligible for return after delivery.
If an item arrives damaged, incomplete, or not as described, customers should contact support as soon as possible with the order number.
What helps us resolve issues faster
- Order number
- A short description of the issue
- Photos where relevant
Before contacting support
Please check the order summary and delivery status first, especially if the order was only recently placed or is still in fulfillment.
For damaged or incorrect goods, contacting support soon after delivery gives the best chance of a quick resolution.